Frequently Answered Questions
- General Questions
- About our products
- For Online Orders
- Regarding My Order
- Delivery
What are your opening hours? Are you open on Public Holidays?
We are open on Tuesdays to Sundays, as well as on Public Holidays, from 8.30am to 6:30pm.
If a Public Holiday falls on a Monday, we will open on Monday & be closed on Tuesday.
What are your payment methods?
For orders placed online, we accept Mastercard & VISA
For in-store payment, we accept cash, credit card & PayNow.
Do you take reservations?
We are only accepting walk-ins during this period. We recommend coming down on weekdays when there is less crowd.
Can I reserve your bakes?
You may call us at 9822 3924 to see if your favourite bakes are still available for pick up.
How do I go to LLV?
Take buses 13, 67, 133, 141 or 145 and alight at Bef Kallang Bahru or Aft Kallang Bahru.
Alternatively, you can walk to 23 Hamilton Road from the nearest MRTs: Bendemeer, Lavender.
Are you hiring?
Yes! Our doors are always open! We are always looking for dedicated individuals to join our team!
Email us your resume at [email protected].
Are your products handmade?
Yes, we are an artisan bakery. All of La Levain’s bakes are freshly handmade from scratch without any preservatives. We are fully committed to not sacrifice flavour and quality to provide you with the best tasting bakes!
Are your products Halal-certified?
We are NOT Halal certified. We do use pork/lard based ingredients in some of our products and some of our products do contain alcohol.
Please refer to our menu here for more information.
Are there any vegan/ vegetarian options?
Yes, we have vegan and vegetarian options available! They are labelled on both of our online & physical menus!
Please refer to our menu here for more information.
Are there any dairy-free / eggless / nut-free / gluten-free options?
Yes. Please check our allergy chart here.
However, we do not offer any gluten-free options. Gluten is present throughout the bakery and most of our products due to the use of wheat flour. We also share equipment among all products, but we sterilise/clean them after each use.
How should I store the products to keep them fresh?
Our baked goods are freshly made daily. We recommend you to consume them within the day for the best taste, flavour and texture. You may find out more through our storage guide here.
Can I reheat the pastries?
Yes, we recommend that you warm up the pastries before consumption using an oven. You may find out more via our storage guide here.
What are your products made of?
Our products are made from premium ingredients to give you the best artisan bakery experience.
For more nutritional and dietary information, please refer to our allergy chart here.
Can I order online?
Yes, you can order online through our website https://www.lalevain.com/shop
However, certain items are only available for walk-in purchase, such as our Swiss Roll, Fruit Strudel, & Brown Sugar Kouigh Amann with Himalayan Sea Salt.
How far in advance should I place my order?
We require a notice that’s at least 3 days in advance to process your order, with the cut off time at 3pm on each day.
i.e. Orders placed on Tuesday BEFORE 3pm can be collected EARLIEST on Friday. Orders placed on Tuesday AFTER 3pm can only be collected earliest on Saturday.
Do note that we are closed on Mondays.
We will send you an email confirmation once your order is confirmed. Another email/notification will be sent when the order is ready for collection.
Please email us at [email protected] for more details.
Do you do customisations?
Yes, we do!
If you’re purchasing in-store, just tell our chefs in person!
For online purchases, mention details about the customisation you want via the Order Notes section while ordering.
If you have already placed an order with us which you want customised, please contact us at [email protected] for us to make the relevant changes.
Do note that due to space constraint, lengthy messages may not be accommodated on cakes / notes.
Please keep to 25 alphabets for wording on whole cakes/tarts. Only Alphanumeric or simple Chinese Characters are allowed.
For a message on a note, please keep the message to a maximum of 20 words.
What is your self-collection timing (if any)?
Self-collection is only available on every Tuesday – Sunday, 10.30am – 4.30pm.
Can I order online and collect in-stores?
Yes, do select your in-store pickup date (under Delivery Date) before you checkout online.
Do note that self-collection is only available on every Tuesday – Sunday, 10:30am–6:30pm. See our opening hours for more information.
Can I change my order?
We’re happy to assist! However, as every change takes effort to coordinate, an admin fee of $10 or 10% of your total bill (whichever higher) may apply.
Thank you for your understanding and support – it helps us serve you better!
Please contact us BEFORE 3PM TWO DAYS before your order is delivered for any changes such as delivery address.
e.g. Any changes for orders that’ll be delivered on Friday should be made LATEST BEFORE 3PM on Tuesday.
Subsequently, any changes for orders that’ll be delivered on Wednesday should be made LATEST BEFORE 3PM on Saturday, as we will be closed on Mondays.
I have issues with my order, who should I contact?
If you have received the wrong order or have missing items, please drop us an email at [email protected] or whatsapp us at 9822 3924 with the following details:
- Name of Customer that order was placed under
- Order ID/Number
- Phone Number
- What were the missing items/What was received instead
What are your standard delivery charges and is there a minimum order?
We charge $15 for deliveries to one location (excluding offshore islands e.g. Sentosa, Jurong Island). There is no minimum order.
For corporate / bulk orders, please email [email protected] or contact us at 9822 3924.
What is your delivery timing?
The delivery window is 9am to 6:30pm. Note that we are unable to promise a fixed delivery timing on the delivery day that you have selected, but we will let you know once your delivery has been made.
For any unsuccessful deliveries, redeliveries or changes of address, a re-delivery fee of $18 per location is chargeable. This must be paid before the reattempt is scheduled.